FAQ – Buy your plants online with Verdeia

Each order is carefully prepared within 48 hours maximum. Home delivery then takes on average 2 to 5 business days, depending on the destination and time of year.

Your plants travel in protective, breathable, eco-designed packaging made especially for shipping plants.

Verdeia delivers to 24 European countries: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, and Sweden.

Deliveries are made to your home by carriers specialized in transporting live plants, to ensure their safety and freshness.

Fees vary depending on your destination country and your order total. Above the applicable threshold, delivery is free.

To find the exact rate for your country, see our Shipping page where a selector shows the exact conditions for your country.

As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your package in real time right to your door. This link is also available in your Verdeia customer account.

If your plant was damaged during transport, contact us within 48 hours at hello@verdeia.eu with photos of the plant and the package.

Depending on the situation, we offer a replacement, a partial or full refund, or personalized advice to help the plant recover from the journey.

Yes, we combine your items into a single shipment whenever possible, to reduce our environmental impact and so that everything arrives together. If some products need to be shipped separately, we'll let you know when your order ships.

We ship Monday to Friday so that plants aren't left sitting in storage over the weekend. Orders placed after midday on Friday ship the following Monday.

Contact us as soon as possible at hello@verdeia.eu. If your order hasn't shipped yet, we'll take care of it. Once the package is with the carrier, any change depends on what the carrier allows.

Verdeia selects hardy, easy-care plants, suited to urban life — whether they thrive indoors, on a balcony, terrace, or patio.

Each product page details light, watering, and temperature needs. For a curated selection, explore our Easy-care plants category.

Yes, Verdeia offers a category dedicated to pet-safe plants, featuring varieties that are non-toxic to cats and dogs. Discover the selection in our Pet-friendly plants collection.

Our outdoor plants are grouped by:

• their ideal exposure (sun, partial shade, shade),
• their resistance to wind and heat,
• and the type of space available.

Find our full selection in our Outdoor plants collection.

Most of our plants come in their grow pot, ready to be repotted or simply slipped into a decorative pot.

We also offer a selection of pots, decorative pots, and accessories to dress your plants in style.

Our plants are mostly grown in the Netherlands, the cradle of world horticulture. For more than four centuries, this region has been home to the greatest horticultural know-how on the planet: family-run nurseries, cutting-edge plant breeding, and infrastructure unmatched anywhere in the world.

This proximity guarantees freshness, quality, and plants perfectly suited to the European climate.

We accept the following secure payments: Visa, Mastercard, American Express, Bancontact, Apple Pay, Google Pay, PayPal, Klarna, Shop Pay, and Union Pay.

All transactions are protected by SSL encryption and processed through certified partners to ensure the confidentiality and security of your data.

Yes, thanks to Klarna, you can pay for your order in interest-free installments. The option is offered automatically at checkout, subject to eligibility.

Yes, your invoice is sent automatically by email once your payment is confirmed. It is also available at any time in your Verdeia customer account.

Each product page includes a complete care sheet: watering, light, temperature, repotting. For more, our Tips & inspiration blog is full of tutorials, tips, and plant decor ideas.

Watering is the key to a plant’s health. Check out our complete watering guide to learn everything: frequency, quantity, the ideal water, and how to diagnose common problems.

A little stress is normal after shipping. Place the plant in a bright spot without direct sun, let it settle in for a few days, and water lightly.

If it shows worrying signs, contact us within 48h with a photo: we'll offer a suitable solution depending on the situation.

Our team is available, responsive, and passionate:

• By email: hello@verdeia.eu
• Via the contact form

We reply to your messages within 24 business hours, before and after your purchase, to help you choose your plants, arrange your space, and care for them day to day.

A loyalty program will be launched soon to reward our most loyal customers. In the meantime, sign up for our newsletter to receive:

• exclusive offers,
• early access to our new arrivals,
• and seasonal tips.