FAQ – Buy your plants online with Verdeia

Each order is carefully prepared within 48 hours maximum. Home delivery then takes on average 2 to 5 business days, depending on the destination and time of year.

Your plants travel in protective, breathable, and eco-designed packaging, specially designed for plant transport.

Verdeia delivers to 19 European countries: Germany, Austria, Belgium, Croatia, Denmark, Spain, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, and Sweden.

Deliveries are made to your home by carriers specialized in transporting live plants, to ensure their safety and freshness.

Fees vary depending on your destination country and the amount of your order. Beyond the applicable threshold, delivery is free.

To discover the exact rate that applies to you, check our Shipping page where a selector shows the precise conditions for your country.

As soon as your order ships, you receive a confirmation email containing a tracking link to follow your package in real time until it reaches your door. This link is also accessible from your Verdeia customer account.

If your plant was damaged during transport, contact us within 48 hours at hello@verdeia.eu attaching photos of the plant and the package.

Depending on the situation, we offer a replacement, a partial or full refund, or personalized advice to help the plant recover from the journey.

Yes, we group your items in a single shipment whenever possible, to reduce environmental impact and ensure simultaneous delivery. If some products require separate shipping, you will be informed at dispatch.

Shipments take place Monday to Friday to avoid plants being stored over the weekend. Orders placed after Friday noon are shipped the following Monday.

Contact us as soon as possible at hello@verdeia.eu. If your order has not yet been shipped, we will take the necessary steps. Once the package is handed over to the carrier, changes depend on the possibilities offered by them.

Verdeia selects robust and easy-to-care-for plants, suited to urban life — whether they thrive indoors, on a balcony, terrace, or patio.

Each product sheet details light, water, and temperature needs. For a targeted selection, explore our Easy Care Plants category.

Yes, Verdeia offers a category dedicated to pet-safe plants, grouping varieties non-toxic to cats and dogs. Discover the selection in the Pet Friendly Plants collection.

Our outdoor plants are classified according to:

• their ideal exposure (sun, partial shade, shade),
• their resistance to wind and heat,
• and the type of space available.

Find our entire selection in the Outdoor Plants collection.

Most of our plants are delivered in their cultivation pot, ready to be repotted or simply placed in a decorative pot.

We also offer a selection of pots, decorative pots, and accessories to style your plants.

Our plants are mostly grown in the Netherlands, the world’s horticultural cradle. For over four centuries, this region has concentrated the greatest horticultural expertise on the planet: family nurseries, cutting-edge varietal research, and unique infrastructures worldwide.

This proximity guarantees freshness, quality, and perfect adaptation to the European climate.

We accept the following secure payments: Visa, Mastercard, American Express, Bancontact, Apple Pay, Google Pay, PayPal, Klarna, Shop Pay, and Union Pay.

All transactions are protected by SSL encryption and processed through certified partners to ensure the confidentiality and security of your data.

Yes, thanks to Klarna, you can pay your order in several installments without fees. The option is offered automatically at checkout, subject to eligibility.

Yes, your invoice is sent automatically by email once payment is confirmed. It is also available anytime from your Verdeia customer account.

Each product sheet includes a complete care sheet: watering, light, temperature, repotting. For more, our Advice & Inspirations blog is full of tutorials, tips, and plant decor ideas.

Watering is the key to a plant’s health. Check out our complete watering guide to learn everything: frequency, amount, ideal water, and diagnosis of common problems.

Slight stress is normal after transport. Place the plant in a bright spot without direct sun, let it adapt for a few days, and water lightly.

If it shows worrying signs, contact us within 48h with a photo: we will offer a suitable solution depending on the situation.

Our team is available, responsive, and passionate:

• By email: hello@verdeia.eu
• Via the contact form

We respond to your messages within 24 business hours, before and after your purchase, to assist you in choosing your plants, arranging your space, and daily care.

A loyalty program will soon be launched to reward our most loyal customers. In the meantime, subscribe to the newsletter to receive:

• exclusive offers,
• early access to our new arrivals,
• and seasonal advice.