Delivery and Returns Policy
🚚 Delivery of your plants
Delivery zones
We deliver to 25 European countries:
🇫🇷 France: Chronopost 2-4 business days
🇪🇸 Spain: DPD 3-5 business days
🇪🇺 Rest of Europe: DPD 2-5 business days
Complete list of delivered countries:
Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Sweden
Delivery rates
💰 5,60 € for any order
🎁 FREE from €50 purchase
🌿 Eco-friendly packaging
Your plants are carefully packed in recyclable and biodegradable materials to ensure their protection during transport while respecting the environment.
⚡ Express preparation
We carefully prepare your order within 24 hours maximum before shipping. Each plant is checked, watered if necessary, and individually packaged.
📍 Order tracking
You will receive a tracking number by email as soon as your package is shipped to track your delivery in real time.
🔄 Return policy and guarantee
✅ Live plant guarantee
We guarantee the arrival of your plants in perfect condition.
If your plant arrives damaged or in poor condition:
• Contact us within 48h with photos
• Free replacement or full refund
• No return necessary - we trust you
⚠️ Important: Withdrawal right
In accordance with European legislation, live plants are excluded from the 14-day withdrawal right as they are perishable goods.
Our quality guarantee remains valid: if you are not satisfied with the condition of your plant upon receipt, we find a solution within 48h.
✓ Returns accepted for:
• Pots, decorative pots and accessories: 14-day withdrawal right
• Products unopened in their original packaging
• Return at your expense (except defective product)
📧 How to contact us?
1. Email: hello@verdeia.eu
2. Provide your order number + photos
3. Response within 24h with a solution
📦 Tips upon receipt
✓ Unpack your plants upon receipt
✓ Inspect them immediately
✓ Water lightly if the soil is dry
✓ Let them acclimate for 24-48h before repotting
✓ Place them according to their light needs
❓ Frequently Asked Questions
Can I return a plant if I don't like it?
No, live plants cannot be returned (perishable goods). If the plant arrives in poor condition, we will replace it or refund you.
Can I change my delivery address?
Yes, contact us at hello@verdeia.eu before shipping (within 24 hours).
What should I do if I am absent at delivery?
The carrier will leave a delivery notice. You can pick up your package at a pickup point or reschedule the delivery.
Do you deliver to pickup points?
To preserve the health of the plants, we prioritize home delivery.
Can I track my order?
Yes! You will receive an email with your tracking number as soon as it ships.
What if my plant dies after a few days?
Our guarantee covers the condition upon receipt. For care, consult our maintenance guides or contact us.
Need help?
hello@verdeia.eu
We respond within 24 hours