Delivery and Returns Policy
Delivery zones
We deliver to 19 European countries within 2 to 5 working days depending on your destination.
List of delivered countries:
Germany, Austria, Belgium, Croatia, Denmark, Spain, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden
Our carrier partners
Delivery rates
Select your country to discover the delivery conditions that apply to you:
Our prices correspond to a contribution to shipping costs. Beyond the threshold, we cover the costs ourselves.
Eco-friendly packaging
Your plants are carefully packed in recyclable and biodegradable materials to ensure their protection during transport while respecting the environment.
Careful preparation
We carefully prepare your order within 48 hours maximum before shipping. Each plant is checked, watered if necessary, and individually packaged.
Order tracking
You will receive a tracking number by email as soon as your package is shipped to track your delivery in real time.
Return policy and guarantee
Zen Arrival Guarantee
We guarantee the arrival of your plants in perfect condition.
If your plant arrives damaged or in poor condition:
• Contact us within 48 hours with photos
• Depending on the situation: replacement, partial or full refund
• We carefully review each case to find the best solution
Important: Withdrawal Right
In accordance with European legislation, live plants are excluded from the 14-day withdrawal right as they are perishable goods.
Our quality guarantee remains valid: if you are not satisfied with the condition of your plant upon receipt, we will find a solution within 48 hours.
Returns accepted for:
• Pots, decorative pots and accessories: 14-day withdrawal right
• Products unopened in their original packaging
• Return at your expense (except defective product)
Order cancellation
You can request cancellation of your order as long as it has not yet been prepared for shipping.
To do this, contact us as soon as possible at hello@verdeia.eu by providing your order number.
If the order has already been shipped, cancellation is no longer possible: you can then exercise your rights to return and refund under the conditions described above and below.
Refund: timing and conditions
Once your cancellation or return is approved, we process the refund within 48 hours, using the same payment method used for the order.
Its appearance on your account then depends on the processing times of your bank.
How to contact us?
1. Email: hello@verdeia.eu
2. Provide your order number + photos
3. Response within 24 hours with a solution
Tips upon receipt
✓ Unpack your plants upon receipt
✓ Inspect them immediately
✓ Water lightly if the soil is dry
✓ Let them acclimate for 24-48 hours before repotting
✓ Place them according to their light needs
Frequently Asked Questions
Can I return a plant if I don’t like it?
No, live plants cannot be returned (perishable goods). If the plant arrives in poor condition, we will replace it or refund you.
Can I change my delivery address?
Contact us as soon as possible at hello@verdeia.euIf your order has not yet been shipped, we will take care of it. Once the package is with the carrier, changes depend on the options offered by them.
What if I am not home at delivery?
The carrier will leave a delivery notice. You can pick up your package at the pickup point or reschedule delivery.
Do you deliver to pickup points?
Yes, you can choose delivery to a pickup point directly via the tracking link the carrier will provide after shipping.
Can I track my order?
Yes! You will receive an email with your tracking number as soon as it ships.
What if my plant dies after a few days?
Our guarantee covers the condition upon receipt. For care, consult our care guides or contact us.
Need help?
hello@verdeia.eu
We respond within 24 hours