Shipping and returns policy
Delivery zones
We deliver to 24 European countries within 2 to 5 business days depending on your destination.
Countries we deliver to:
Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden
Our carrier partners
Delivery rates
Select your country to see the delivery conditions that apply to you:
Our rates are a contribution toward shipping costs. Above the threshold, we cover the costs ourselves.
Eco-friendly packaging
Your plants are carefully packed in recyclable and biodegradable materials to protect them in transit while respecting the environment.
Careful preparation
We carefully prepare your order within 48 hours maximum before shipping. Each plant is checked, watered if needed, and packed individually.
Order tracking
You will receive a tracking number by email as soon as your package ships, so you can track your delivery in real time.
Return policy and guarantee
Zen Arrival Guarantee
We guarantee your plants will arrive in perfect condition.
If your plant arrives damaged or in poor condition:
• Contact us within 48 hours with photos
• Depending on the situation: replacement, partial or full refund
• We carefully review each case to find the best solution
Important: right of withdrawal
In accordance with European legislation, live plants are excluded from the 14-day right of withdrawal as they are perishable goods.
Our quality guarantee remains valid: if you are not satisfied with the condition of your plant upon receipt, we will find a solution within 48 hours.
Returns accepted for:
• Pots, decorative pots, and accessories: 14-day right of withdrawal
• Unopened products in their original packaging
• Return shipping at your expense (unless the product is defective)
Order cancellation
You can request cancellation of your order as long as it has not yet been prepared for shipping.
To do so, contact us as soon as possible at hello@verdeia.eu with your order number.
If the order has already shipped, cancellation is no longer possible: you can then exercise your return and refund rights under the conditions described above and below.
Refund: timing and conditions
Once your cancellation or return is approved, we process the refund within 48 hours, using the same payment method used for the order.
How long it takes to appear in your account then depends on your bank’s processing times.
How to contact us
1. Email: hello@verdeia.eu
2. Provide your order number + photos
3. Reply within 24 hours with a solution
Tips for when your plants arrive
✓ Unpack your plants as soon as they arrive
✓ Inspect them immediately
✓ Water lightly if the soil is dry
✓ Let them acclimate for 24-48 hours before repotting
✓ Place them according to their light needs
Frequently asked questions
Can I return a plant if I don’t like it?
No, live plants cannot be returned (perishable goods). If the plant arrives in poor condition, we will replace it or refund you.
Can I change my delivery address?
Contact us as soon as possible at hello@verdeia.eu. If your order hasn't shipped yet, we'll take care of it. Once the package is with the carrier, any change depends on what the carrier allows.
What if I'm not home for the delivery?
The carrier will leave a delivery notice. You can then collect your package from a pickup point or reschedule the delivery.
Do you deliver to pickup points?
Yes, you can choose delivery to a pickup point directly via the tracking link the carrier will provide after shipping.
Can I track my order?
Yes! You will receive an email with your tracking number as soon as it ships.
What if my plant dies after a few days?
Our guarantee covers the condition of your plant on arrival. For care, see our care guides or contact us.
Need help?
hello@verdeia.eu
We reply within 24 hours